Conflict Resolution Skills Course Syllabus
Full curriculum breakdown — modules, lessons, estimated time, and outcomes.
Overview (80-120 words) describing structure and time commitment.
Module 1: Getting Started
Estimated time: 0.5 hours
- Introduction to course objectives
- Course structure and expectations
- Overview of conflict resolution fundamentals
Module 2: Active Listening Skills
Estimated time: 0.5 hours
- Importance of active listening in conflict resolution
- Techniques for empathetic listening
- Recognizing cues to intervene in conflicts
Module 3: Communication Problems and Skills
Estimated time: 1 hour
- Common communication barriers in conflict
- Verbal and non-verbal de-escalation tactics
- Setting the stage for collaborative dialogue
- Strategic communication approaches
Module 4: Usable Plan
Estimated time: 1 hour
- Shifting from positions to interests
- Designing constructive conflict resolution plans
- Creating actionable steps for resolution
Module 5: Course Wrap-up
Estimated time: 0.5 hours
- Summary of key conflict resolution concepts
- Review of active listening and communication skills
- Post-course survey and feedback
Module 6: Final Project
Estimated time: 1 hour
- Develop a personal conflict resolution action plan
- Apply active listening and communication strategies
- Submit plan for self-assessment
Prerequisites
- Basic understanding of workplace dynamics
- Familiarity with interpersonal communication
- Openness to self-reflection and skill development
What You'll Be Able to Do After
- Apply active listening techniques in real-time conflicts
- Use strategic communication to de-escalate tensions
- Recognize and adapt to different conflict styles
- Create actionable conflict management plans
- Improve collaboration and communication in professional settings