Salesforce Admin 201 Certification Training Course Syllabus
Full curriculum breakdown — modules, lessons, estimated time, and outcomes.
Overview: This comprehensive Salesforce Admin 201 Certification Training Course is designed for beginners and provides a structured, hands-on learning path to master declarative administration in Salesforce. The course spans approximately 22 hours of instructor-led content, divided into 11 modules, each focusing on core certification topics. Learners will gain practical experience through real-world projects like the Student App and event management scenarios, building skills in data modeling, security, automation, and cloud configuration. With lifetime access and alignment to the Admin 201 exam objectives, this course prepares you to confidently manage and customize Salesforce environments.
Module 1: Introduction to Cloud Computing & SFDC
Estimated time: 2 hours
- Cloud service models: SaaS, PaaS, IaaS
- Cloud deployment models
- Force.com platform overview
- Metadata-driven architecture
Module 2: Building Blocks of Force.com Platform
Estimated time: 2 hours
- Orgs, editions, and user licenses
- MVC pattern in Salesforce
- Basic data model concepts
- Security model fundamentals
Module 3: Data Model, Objects & Relationships
Estimated time: 2 hours
- Standard vs. custom objects
- Field types and dependencies
- Lookup vs. master-detail relationships
- Using Schema Builder
Module 4: Security Model & Features
Estimated time: 2 hours
- Profiles and permission sets
- Password policies and session settings
- IP restrictions
- Field-level security configuration
Module 5: Record- & Object-Level Sharing
Estimated time: 2 hours
- Organization-wide defaults (OWD)
- Role hierarchy and its impact on sharing
- Sharing rules and manual sharing
- Introduction to Apex sharing (conceptual)
Module 6: Business Logic & Data Quality
Estimated time: 2 hours
- Formula fields and roll-up summary fields
- Validation rules for data integrity
- Record types and page layouts
Module 7: Business Process Automation
Estimated time: 2 hours
- Workflow rules and time-dependent actions
- Approval processes
- Lightning Process Builder basics
Module 8: Sales Cloud Configuration
Estimated time: 2 hours
- Lead management and web-to-lead
- Campaigns and sales pipeline setup
- Accounts, contacts, and opportunities
- Price books and products
Module 9: Service Cloud Configuration
Estimated time: 2 hours
- Case management lifecycle
- Web2Case and Email2Case
- Assignment and escalation rules
- Solutions, knowledge base, and communities
Module 10: Data Handling & Processing
Estimated time: 2 hours
- Data Import Wizard vs. Data Loader
- Data export and backup strategies
- Upsert and delete operations
- Using External IDs for matching
Module 11: Reports & Dashboards
Estimated time: 2 hours
- Report types and folder organization
- Applying filters and creating charts
- Building and sharing dashboards
Prerequisites
- Familiarity with basic computing concepts
- No prior Salesforce experience required
- Access to a web browser and internet connection
What You'll Be Able to Do After
- Design and customize Salesforce data models
- Implement comprehensive security and sharing rules
- Automate business processes using declarative tools
- Configure Sales and Service Cloud features
- Generate reports and dashboards for actionable insights