Akamai Customer Consulting and Support Professional Certificate Course Syllabus
Full curriculum breakdown — modules, lessons, estimated time, and outcomes.
Overview (80-120 words) describing structure and time commitment.
Module 1: Internet Fundamentals & Akamai Platform
Estimated time: 16 hours
- Understand DNS hierarchy and resolution process
- Explain TCP/IP and HTTP/HTTPS protocols in depth
- Navigate Akamai Control Center interface
- Configure basic property settings and read diagnostic reports
Module 2: Content Delivery Optimization
Estimated time: 20 hours
- Implement cache control headers for optimal performance
- Configure content prefetching and edge server behaviors
- Optimize images and static assets for fast delivery
- Analyze Real User Monitoring (RUM) data to troubleshoot slow assets
Module 3: Web Application Security
Estimated time: 24 hours
- Configure Kona Site Defender and Web Application Firewall (WAF) policies
- Identify and mitigate OWASP Top 10 vulnerabilities
- Analyze attack patterns and traffic anomalies
- Respond to simulated DDoS attacks and API abuses
Module 4: API & Media Delivery Support
Estimated time: 20 hours
- Diagnose and troubleshoot broken API endpoints
- Optimize streaming performance using HLS and DASH protocols
- Configure token authentication and geo-blocking policies
- Adjust video bitrates and delivery strategies for media content
Module 5: Customer Consulting Skills
Estimated time: 16 hours
- Apply technical communication best practices
- Document support tickets and escalation procedures
- Translate technical findings into business impact reports
- Conduct mock client consultation sessions
Module 6: Final Project
Estimated time: 30 hours
- Analyze a multi-phase customer case involving performance and security issues
- Perform root cause analysis using Akamai diagnostic tools
- Publish a client presentation and post-mortem report following Akamai methodologies
Prerequisites
- Familiarity with networking fundamentals (DNS, HTTP, TCP/IP)
- Basic understanding of web protocols and client-server architecture
- Access to a computer with internet for hands-on Akamai tool labs
What You'll Be Able to Do After
- Master Akamai's content delivery network (CDN) and edge computing solutions
- Troubleshoot web performance and security issues effectively
- Implement Akamai configurations for optimal content delivery
- Analyze traffic patterns using Akamai's diagnostic tools
- Deliver professional technical consulting and support services