Microsoft Cloud Support Associate Professional Certificate Course Syllabus
Full curriculum breakdown — modules, lessons, estimated time, and outcomes.
Overview: This comprehensive beginner-friendly course is designed to equip learners with essential skills for a career in cloud-based IT support using Microsoft technologies. The program spans approximately 10 weeks of part-time study, featuring hands-on labs, real-world troubleshooting scenarios, and guided instruction from Microsoft experts. You'll gain practical experience with Windows operating systems, Microsoft 365, and Microsoft Azure, preparing you for entry-level roles in cloud support. Lifetime access ensures you can learn at your own pace and revisit materials whenever needed.
Module 1: Introduction to Technical Support
Estimated time: 6 hours
- Understanding IT support roles and responsibilities
- Learning structured troubleshooting methodologies
- Practicing user communication and empathy techniques
- Simulating ticket resolution tasks
Module 2: Introduction to Microsoft Windows Operating Systems
Estimated time: 12 hours
- Exploring Windows architecture and core components
- Configuring system settings and updates
- Performing system recovery and troubleshooting common issues
- Setting up and managing user accounts
Module 3: Microsoft 365 Fundamentals
Estimated time: 12 hours
- Understanding Microsoft 365 services and apps
- Navigating Outlook, Teams, and OneDrive for collaboration
- Using the Microsoft 365 admin center
- Setting up and managing user accounts and licenses
Module 4: Microsoft Azure Fundamentals
Estimated time: 12 hours
- Understanding cloud computing concepts and Azure core services
- Managing Azure subscriptions and resources
- Exploring the Azure dashboard and portal navigation
- Creating and configuring a virtual machine in Azure
Module 5: Troubleshooting Microsoft Technologies
Estimated time: 12 hours
- Diagnosing Windows OS and application issues
- Identifying and resolving Microsoft 365 service problems
- Troubleshooting connectivity and access in Azure environments
- Following escalation paths and documenting solutions
Module 6: Cloud Support Capstone
Estimated time: 10 hours
- Resolving a multi-layered customer support case involving Windows, M365, and Azure
- Documenting diagnosis, steps taken, and resolution
- Presenting findings in a professional support report format
Prerequisites
- Basic computer literacy
- Familiarity with navigating operating systems and web applications
- No prior cloud experience required
What You'll Be Able to Do After
- Set up and troubleshoot Windows operating systems
- Configure and support Microsoft 365 services
- Navigate and manage basic Azure resources
- Apply structured troubleshooting to resolve technical issues
- Deliver professional customer support in cloud environments