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Comptia A+ 220 1102

April 18, 2026 · By Course

The CompTIA A+ 220-1102 is the second of two core exams required to earn the globally recognized CompTIA A+ certification, the foundational credential for launching a career in IT support and technical service. As part of the updated 2022 A+ certification suite (220-1101 and 220-1102), this exam focuses on operating systems, security, software troubleshooting, and operational procedures—essential knowledge for entry-level IT roles. Designed for aspiring help desk technicians, desktop support specialists, and field service technicians, the 220-1102 validates real-world skills needed to configure, maintain, and secure modern computing environments. With self-paced online learning options, industry-aligned curriculum, and strong career ROI, the CompTIA A+ 220-1102 is a pivotal milestone for anyone entering the tech workforce.

What Is the CompTIA A+ 220-1102 Exam?

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The CompTIA A+ 220-1102 is the second of two exams required to achieve CompTIA A+ certification. While 220-1101 focuses on hardware, networking, and mobile devices, the 220-1102 exam centers on operating systems, security, software troubleshooting, and operational procedures. It is vendor-neutral and covers Windows, macOS, Linux, iOS, and Android environments. The exam consists of up to 90 questions—including multiple choice, drag-and-drop, and performance-based items—and lasts 90 minutes. A passing score is 750 on a scale of 100–900. Administered through Pearson VUE testing centers or online proctoring, the 220-1102 costs $246 USD (as of 2024) per exam attempt. Many candidates bundle both 220-1101 and 220-1102 into a single package through CompTIA’s official website or authorized training partners, often reducing the total cost to around $450. The certification is valid for three years and requires renewal through CompTIA’s Continuing Education (CE) program, which allows professionals to stay current without retesting. This exam is ideal for individuals with 6–12 months of hands-on IT experience or those who have completed foundational IT training programs. It is often the first certification pursued by those entering IT support, and its vendor-neutral approach ensures broad applicability across industries and job functions.

Exam Objectives and Core Domains

The CompTIA A+ 220-1102 exam is structured around six key domains, each weighted to reflect its importance in real-world IT support roles. Understanding these domains is crucial for effective preparation and success on exam day.
  • Operating Systems (31%): This is the largest domain and covers installation, configuration, and management of Windows, macOS, Linux, iOS, and Android. Candidates must understand command-line tools, system utilities (e.g., Task Manager, Disk Management), and OS-specific features like BitLocker or FileVault.
  • Security (25%): This section tests knowledge of physical and logical security concepts, including authentication methods, encryption, malware types, and secure browsing practices. Topics include multifactor authentication (MFA), firewall configuration, and social engineering mitigation.
  • Software Troubleshooting (22%): Candidates must diagnose and resolve common software issues across platforms, including application crashes, boot errors, and performance degradation. This includes interpreting error codes and using safe mode or recovery environments.
  • Operational Procedures (12%): This domain emphasizes best practices in documentation, change management, disaster recovery, and communication. It includes incident response protocols, scripting basics, and compliance standards like HIPAA or PCI-DSS.
  • Virtualization and Cloud Concepts (10%): While not the focus of the exam, candidates must understand cloud models (IaaS, PaaS, SaaS), virtual desktop infrastructure (VDI), and remote access tools like RDP or SSH.
Each domain is designed to reflect the daily responsibilities of help desk and support technicians. Mastery of these areas ensures candidates are job-ready and capable of handling real-world IT challenges.

How to Prepare for the CompTIA A+ 220-1102

Success on the 220-1102 requires a structured study plan combining official resources, hands-on practice, and simulated exams. The most effective preparation blends self-study with guided learning. Recommended resources include:
  • CompTIA A+ Core 2 (220-1102) Complete Video Course by Pearson: A comprehensive 20+ hour on-demand course taught by expert Mike Meyers. Priced at $199, it includes labs, quizzes, and practice exams.
  • CompTIA A+ Certification All-in-One Exam Guide, 11th Edition by Mike Meyers: A top-rated textbook that covers both 220-1101 and 220-1102. Available in print and Kindle formats (~$45).
  • Udemy – CompTIA A+ 220-1102: Core 2 Certification Prep: A budget-friendly option (~$15 on sale) with over 25 hours of video content and practice questions.
  • CompTIA CertMaster Learn: An interactive online learning platform that adapts to your progress. Subscription starts at $39/month or $199/year.
Hands-on practice is critical. Use virtual machines (VMs) via VirtualBox or VMware Workstation to install and troubleshoot multiple operating systems. Practice tasks like creating user accounts, configuring firewalls, and using command-line tools (e.g., ipconfig, netstat, chkdsk). Additionally, use practice exams from CertMaster Practice or ExamCompass to identify weak areas. Most candidates spend 6–12 weeks preparing, dedicating 10–15 hours per week. The difficulty level is moderate—ideal for beginners but demanding enough to ensure competence. A strong foundation in basic computer use is recommended before starting.

CompTIA A+ 220-1102 vs. Other Entry-Level IT Certifications

While several entry-level IT certifications exist, the CompTIA A+ 220-1102 stands out for its breadth, recognition, and employer acceptance. Compared to alternatives like Google IT Support Professional Certificate (Coursera) or Microsoft Fundamentals (e.g., MD-100), the A+ offers deeper technical depth and broader scope. The Google IT Support Certificate is a popular online alternative, offered through Coursera for $49/month. It takes ~6 months to complete and covers similar topics but lacks the formal accreditation and exam rigor of CompTIA A+. Employers often view A+ as more technically rigorous due to its performance-based questions and vendor-neutral standardization. Meanwhile, Microsoft’s MD-100: Windows Client focuses exclusively on Windows 10/11 administration. While valuable, it is narrower in scope and assumes a Windows-only environment. The A+ 220-1102, by contrast, covers multiple operating systems and cross-platform troubleshooting—making it more versatile for diverse IT roles. Additionally, CompTIA A+ is ISO/ANSI accredited and approved for use with U.S. Department of Defense (DoD) Directive 8570, giving it federal credibility. This makes it a preferred choice for government and defense contractors, further enhancing its career value.

Online Learning Platforms for 220-1102 Preparation

The rise of online education has made preparing for the CompTIA A+ 220-1102 more accessible than ever. Several platforms offer structured, self-paced courses with expert instruction, labs, and exam readiness tools.
  • CompTIA CertMaster Learn (Official Platform): Offers a personalized learning path with adaptive quizzes and performance tracking. Includes full coverage of 220-1102 domains. Cost: $199/year subscription. Duration: ~60–80 hours of content.
  • Pluralsight: Features a dedicated CompTIA A+ 220-1102 learning path with expert-led videos and skill assessments. Requires a $49/month subscription. Ideal for visual learners and those already using Pluralsight for other tech skills.
  • LinkedIn Learning: Offers a “Become an IT Support Specialist” path that includes A+ prep. Content is professionally produced and integrates with LinkedIn profiles. Subscription: $39.99/month or $239.88/year.
  • Coursera (Google IT Support Certificate): While not A+ specific, this 6-course specialization includes overlapping content and can be a stepping stone. Financial aid available. Duration: 6 months at 5 hours/week.
  • ITProTV: Offers live and on-demand A+ training with interactive labs. Subscription starts at $55/month. Includes instructor access and community forums.
Each platform varies in teaching style and cost. For those serious about certification, combining a primary course (e.g., CertMaster Learn) with supplementary practice (e.g., ExamCompass quizzes) yields the best results. Most learners report higher pass rates when using a mix of video instruction, reading, and hands-on labs.

Career Outcomes and Job Opportunities

Earning the CompTIA A+ certification—by passing both 220-1101 and 220-1102—opens the door to a wide range of entry-level IT positions. According to CompTIA’s 2023 Tech Trends report, A+ holders are 35% more likely to land IT support roles than non-certified peers. Common job titles include:
  • Help Desk Technician
  • Desktop Support Analyst
  • Field Service Technician
  • IT Support Specialist
  • Technical Support Representative
These roles are available across industries—healthcare, finance, education, government, and tech. Entry-level salaries range from $40,000 to $55,000 annually in the U.S., with higher pay in metropolitan areas or government contracts. With experience, professionals often advance to network administration, cybersecurity, or cloud support roles. Many employers, including Intel, Dell, and HP, list A+ as a preferred or required qualification. Additionally, the certification serves as a prerequisite for more advanced credentials like CompTIA Network+ or Security+, creating a clear career progression path.

Return on Investment (ROI) and Certification Value

The CompTIA A+ 220-1102 offers one of the highest returns on investment among entry-level IT certifications. The total cost to earn the full A+ certification (both exams) is approximately $450–$500, including study materials. Compare this to a two-year associate degree (~$10,000–$20,000) or a coding bootcamp (~$15,000), and the A+ emerges as a cost-effective entry point into tech. The time investment is also manageable—typically 3–6 months of part-time study. Many candidates pass on their first attempt, especially when using structured courses and practice exams. Retake fees are $246 per attempt, so thorough preparation pays off. From a career ROI perspective, A+ holders report faster job placement and higher starting salaries. According to PayScale, the average salary for A+ certified professionals is $59,000, with top earners exceeding $75,000. The certification also boosts credibility on resumes and LinkedIn profiles, often leading to more interview invitations. Additionally, the A+ is a gateway to apprenticeships and training programs funded by the U.S. government and private organizations. For example, the TechReady Apprenticeship Program partners with CompTIA to place A+ holders in paid IT roles while they continue learning.

Frequently Asked Questions (FAQ)

Do I need to pass 220-1101 before taking 220-1102?

No, you can take the exams in any order. However, CompTIA recommends completing both to earn the full A+ certification. Passing only one exam does not grant certification.

How long is the 220-1102 exam?

The exam duration is 90 minutes, with up to 90 questions. Most candidates finish within the time limit, but performance-based questions may require additional time.

Is the 220-1102 harder than 220-1101?

Many candidates find 220-1102 slightly more challenging due to its focus on abstract concepts like security policies and troubleshooting methodologies. However, those comfortable with operating systems and user support often perform well.

Can I take the 220-1102 online?

Yes. CompTIA partners with Pearson VUE to offer online proctored exams. You can schedule the test from home with a stable internet connection, webcam, and quiet environment.

What score do I need to pass the 220-1102?

You need a scaled score of 750 (out of 900) to pass. Results are available immediately after the exam.

How often is the A+ certification updated?

CompTIA updates the A+ certification every 2–3 years. The current version (220-1101/1102) was released in 2022. Previous versions (e.g., 1001/1002) are no longer valid for new candidates.

Does the A+ certification help with remote IT jobs?

Yes. Employers hiring for remote help desk or support roles often require A+ as proof of foundational knowledge. The certification validates skills in remote troubleshooting, security, and user support—key for distributed teams.

Can I use vouchers or discounts for the 220-1102 exam?

Yes. CompTIA offers exam vouchers through academic institutions, bootcamps, and training partners. Students, veterans, and workforce development program participants may qualify for discounts. Check the CompTIA website for current promotions.

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