Business Skills: Email Etiquette Rules Everyone Should Know Course Syllabus

Overview (80-120 words) describing structure and time commitment.

Module 1: Introduction to Email Etiquette

Estimated time: 2 hours

• Understand the importance of email etiquette in professional communication
• Identify key principles of business email communication
• Recognize common email mistakes and how to avoid them
• Learn the impact of tone, structure, and style in business emails

Module 2: Crafting Clear & Concise Emails

Estimated time: 5 hours

• Write clear and concise emails that convey the intended message
• Avoid jargon, redundancy, and overly complex language
• Structure emails effectively using paragraphs and formatting
• Use bullet points and headings to enhance readability

Module 3: Professional Tone & Language

Estimated time: 5 hours

• Adopt a professional tone in all business emails
• Adjust language based on recipient and context
• Maintain professionalism in formal and informal communications
• Handle difficult conversations with tact and clarity

Module 4: Effective Subject Lines & Email Formatting

Estimated time: 5 hours

• Create compelling subject lines that increase open rates
• Apply best practices for font, spacing, and alignment
• Incorporate links and attachments appropriately
• Ensure visual clarity and professionalism in formatting

Module 5: Managing Email Correspondence

Estimated time: 5 hours

• Organize and manage your inbox efficiently
• Respond to emails promptly and appropriately
• Use CC, BCC, and reply-all functions correctly
• Maintain clear email chains and follow-ups

Module 6: Handling Sensitive & Difficult Emails

Estimated time: 5 hours

• Address sensitive topics with professionalism and empathy
• Deliver negative feedback or conflict resolution via email
• Maintain or improve relationships through careful wording
• Use email effectively in high-stakes or emotional situations

Prerequisites

• Basic proficiency in written English
• Familiarity with email platforms (e.g., Gmail, Outlook)
• No prior professional email experience required

What You'll Be Able to Do After

• Write professional, clear, and effective business emails
• Use appropriate tone and language for any business context
• Structure emails to maximize readability and impact
• Manage email correspondence with confidence and efficiency
• Handle sensitive topics and difficult conversations professionally