Generative AI for Customer Service Automation Course
by Coursera
Learn how to automate customer service using generative AI. Build ethical, scalable support systems with no-code tools and strategic planning.
Why this course
- Practical focus on no-code automation makes AI accessible to non-technical learners
- Teaches strategic alignment of AI with business goals and customer experience
- Emphasizes ethical AI governance and data privacy in customer-facing systems
- Provides actionable frameworks for measuring ROI and performance
