Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)
by Coursera
Learn Amazon Connect and the Contact Control Panel (CCP) with this free AWS course on Coursera. Understand contact center roles and setup basics.
Why this course
- Clear, structured introduction to Amazon Connect for absolute beginners
- Official content from Amazon Web Services ensures technical accuracy
- Covers essential agent workflows and CCP navigation effectively
- Free to audit with valuable foundational knowledge
