What you will learn in Google IT Support Professional Certificate Course
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Gain foundational knowledge in IT support, including computer hardware, software, networking, and troubleshooting.
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Develop skills in system administration, operating systems, and IT infrastructure services.
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Understand the principles of IT security and how to protect systems against threats.
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Learn to utilize AI tools to enhance productivity in IT support tasks.
Program Overview
Technical Support Fundamentals
⏱️22 Hours
- Introduction to the world of IT.
- Understanding computer hardware, software, the internet, and troubleshooting.
The Bits and Bytes of Computer Networking
⏱️24 hours
- Learn about networking concepts, protocols, and cloud computing.
- Practical applications and network troubleshooting techniques.
Operating Systems and You: Becoming a Power User
⏱️28 Hours
- Explore operating systems, system management, and hardware configuration.
- Manage software and users, and configure hardware.
System Administration and IT Infrastructure Services
⏱️24 Hours
- Understand infrastructure services, directory services, and cloud resources.
- Manage computers and users in a business setting.
IT Security: Defense Against the Digital Dark Arts
⏱️28 Hours
- Introduction to IT security concepts, tools, and best practices.
- Protect networks and data, and understand encryption algorithms.
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Job Outlook
- Proficiency in IT support is valuable for roles such as IT Support Specialist, Help Desk Technician, and Technical Support Representative.
- Skills acquired in this certificate are applicable across various industries, including technology, finance, healthcare, and education.
- Completing this certificate can enhance your qualifications for positions that require foundational IT support knowledge.
Explore More Learning Paths
Boost your IT support skills and technical expertise with these curated programs designed to prepare you for real-world IT support roles across industries.
Related Courses
- IBM IT Support Professional Certificate Course – Learn essential IT support skills, including troubleshooting, system administration, and networking, to excel in professional environments.
- Healthcare IT Support Specialization Course – Gain specialized IT support knowledge for healthcare systems, focusing on electronic health records, security, and compliance.
- Microsoft IT Support Specialist Professional Certificate Course – Develop practical IT support skills using Microsoft tools and technologies for effective system management and troubleshooting.
Related Reading
Strengthen your foundational understanding of IT systems and workflows:
- What Is Data Management? – Explore how proper data organization and maintenance are critical for reliable IT support and system operations.
