What you will learn in AWS Cloud Support Associate Professional Certificate Course
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Master core AWS services such as EC2, S3, RDS, and IAM.
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Develop troubleshooting and customer support skills for cloud environments.
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Understand cloud security, networking, and automation best practices.
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Build a portfolio of hands-on projects using the AWS Management Console.
Program Overview
Introduction to Information Technology and AWS Cloud
⏱️6 Hours
- Explore the roles, responsibilities, and skills required for successful product management.
- Understand the end-to-end product management lifecycle and value creation.
AWS Cloud Technical Essentials
⏱️21 hours
- Describe terminology and concepts related to AWS services.
- Articulate key concepts of AWS security measures and IAM.
- Understand AWS database and storage offerings.
Skills and Best Practices for Cloud Support Associates
⏱️4 Hours
- Learn best practices for the Cloud Support Associate role.
- Understand tools such as automation and generative AI.
- Develop troubleshooting methodologies and customer interaction skills.
Cloud Support Case Studies and Customer Engagement
⏱️6 Hours
- Analyze real-world scenarios to apply support skills.
- Enhance customer communication during critical events.
Monitoring, Troubleshooting, and Security in AWS
⏱️8 Hours
- Implement processes to efficiently track and analyze incidents.
- Master advanced troubleshooting techniques.
Automation and Scripting for AWS Support
⏱️7 Hours
- Learn automation scripting to streamline support tasks.
- Understand serverless architectures and AWS Lambda.
Capstone: Preparing to Work as a Cloud Support Associate
⏱️10 Hours
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Apply skills in a multi-part project simulating real-world support scenarios.
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Prepare for job applications with resume and interview guidance.
Get certificate
Job Outlook
- Proficiency in AWS cloud support is valuable for roles such as Cloud Support Associate, Technical Support Engineer, and Systems Administrator.
- Skills acquired in this certificate are applicable across various industries, including technology, finance, healthcare, and education.
- Completing this certificate can enhance your qualifications for positions that require cloud infrastructure management and customer support expertise.
