How to Become a Workplace Coach: The Fundamentals Course Course

Module 1: Foundations of Managerial Coaching

⏳ 30 minutes

• Defining coaching vs. mentoring vs. feedback

• Benefits of a coaching approach for engagement and performance

Module 2: The GROW Coaching Model

⏳ 45 minutes

• Setting clear, measurable goals (G) and exploring current reality (R)

• Brainstorming options (O) and securing will/way forward (W)

Module 3: Active Listening & Powerful Questions

⏳ 1 hour

• Techniques: reflective listening, summarizing, and silence

• Crafting open-ended questions to deepen self-awareness

Module 4: Feedback That Fuels Growth

⏳ 45 minutes

• Delivering balanced, behavior-focused feedback using SBI (Situation–Behavior–Impact)

• Handling defensiveness and creating a learning mindset

Module 5: Coaching in Practice

⏳ 1 hour

• Conducting one-on-one coaching sessions from preparation to action planning

• Role-play exercises to build confidence and skill

Module 6: Adapting Your Coaching Style

⏳ 45 minutes

• Recognizing coachee readiness and adjusting directive vs. non-directive approaches

• Managing challenging conversations and resistance

Module 7: Embedding a Coaching Culture

⏳ 30 minutes

• Peer-to-peer coaching frameworks and organizational support

• Leveraging huddles and team rituals for continuous skill practice

Module 8: Coaching Metrics & Next Steps

⏳ 30 minutes

• Measuring impact: goal achievement, engagement scores, and retention metrics

• Sustaining momentum: communities of practice and ongoing development

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