Active Listening With Empathy: Soft Skills To Take Feedback Course Course

Module 1: Foundations of Active Listening

⏳ 30 minutes

• Understanding the difference between hearing and listening

• Identifying common obstacles to effective listening

Module 2: Verbal Techniques & Responses

⏳ 45 minutes

• Using paraphrasing and summarization to confirm understanding

• Employing open-ended and probing questions

Module 3: Nonverbal Cues & Presence

⏳ 45 minutes

• Maintaining eye contact, posture, and facial expressions

• Managing distractions: digital devices and environmental factors

Module 4: Empathy & Emotional Validation

⏳ 1 hour

• Reflecting feelings to show you care

• Acknowledging perspectives without judgment

Module 5: Listening in One-on-One Conversations

⏳ 45 minutes

• Building rapport through personalized attention

• Handling sensitive topics with confidentiality and care

Module 6: Group & Team Listening

⏳ 45 minutes

• Facilitating inclusive discussions and ensuring all voices are heard

• Managing dominant speakers and encouraging quieter participants

Module 7: Virtual & Remote Listening

⏳ 45 minutes

• Optimizing audio/video settings and reducing lag distractions

• Using verbal check-ins and digital signals to confirm understanding

Module 8: Applying Active Listening on the Job

⏳ 30 minutes

• Integrating listening skills into performance reviews and coaching

• Creating action plans and follow-up routines to reinforce learning

Get certificate